Evatic〜完全なサービスマネージメントシステム〜

Evatic - a Multifunctional
Service Management System

We make your service profitable!

Did you know that:

5% of all service tasks are never invoiced?

Source: Service Management, R. Norrman, Liber 2009; Gartner : Balancing Service Cost & Service Levels 2010; Aberdeen Group: Research Report, Challenges in field services. 2010

Did you know that:

33% of all service tasks need more than one visit. In most of these cases you are not able to charge for travel or work time?

Source: Service Management, R. Norrman, Liber 2009; Gartner : Balancing Service Cost & Service Levels 2010; Aberdeen Group: Research Report, Challenges in field services. 2010

Did you know that:

On average service technicians spend up to one hour a day searching for job related information and customers’ addresses?

Source: Service Management, R. Norrman, Liber 2009; Gartner : Balancing Service Cost & Service Levels 2010; Aberdeen Group: Research Report, Challenges in field services. 2010

Did you know that:

The normal lead-time between a service job and the creation of the invoice is 10 days? Often it takes another 30 days or more before it’s paid.

Source: Service Management, R. Norrman, Liber 2009; Gartner : Balancing Service Cost & Service Levels 2010; Aberdeen Group: Research Report, Challenges in field services. 2010

Did you know that:

The most common reason why a customer change supplier is badly conducted service?

Source: Service Management, R. Norrman, Liber 2009; Gartner : Balancing Service Cost & Service Levels 2010; Aberdeen Group: Research Report, Challenges in field services. 2010

Did you know that:

It cost 5 -10 times more to get a new customer than keeping the old ones?

Source: Service Management, R. Norrman, Liber 2009; Gartner : Balancing Service Cost & Service Levels 2010; Aberdeen Group: Research Report, Challenges in field services. 2010

Did you know that:

A service process based on paper and manual handling often consists of more than 15 steps that can go wrong?

Source: Service Management, R. Norrman, Liber 2009; Gartner : Balancing Service Cost & Service Levels 2010; Aberdeen Group: Research Report, Challenges in field services. 2010

Did you know that:

You can easily eliminate these problems
with Evatic Service Management System?

Source: Service Management, R. Norrman, Liber 2009; Gartner : Balancing Service Cost & Service Levels 2010; Aberdeen Group: Research Report, Challenges in field services. 2010